I have visited this dealership several times in the past few years. Although I have not yet decided on what my next vehicle is going to be, I feel compelled to write about the 1st class treatment I have ALWAYS received at Grappone Hyundai. Starting from a friendly greeting upon entering the showroom, I can usually find myself behind the wheel of my chosen vehicle within a few minutes. Upon returning from my test drive, I'm met by my sales rep who is well armed with product knowledge and enthusiasm. Moving on to issues of pricing, leasing versus buying, current promotions and rebates, I am treated like an intelligent adult, never feeling manipulated or pressured. During my most recent visit, I met with Sarah Emery. On this occasion she spent approximately 3 hours with me while I test drove 2 vehicles, and she researched my lease on my current vehicle to determine its' current value. Having worked in automotive sales for several years, as well as the service side of the business I have to say that Sarah, and Hyundai Grappone are the benchmark of customer service! Patrick D Horrocks
Great all around experience. Sales people and financial people did all the could to help us get what we needed. The service dept. was also very helpful with the one issue we had with the car we purchased, took care of the problem fast.
Grappone Auto Group has quite a variety of new and used vehicles. Their upfront pricing makes for a friendly haggle free buying experience. I've purchase several cars from them and can't imagine going anywhere else.
Recently returned my leased elantra and purchased my new tucson. Overall I was happy with the buying experience, they were quick to get back to me with any questions and went out of their way to help me get my new car. Thank you grappone!
A great car buying experience, no games or high pressure. I really enjoy their website too.
Everyone was very friendly and Melvin went above and beyond in helping me not only find a car with what I "wanted" but also what I "needed" for my new job. I highly recommend this place!
Our Grappone family member Toby Ireland. No finance manager involved. I felt as if I were sitting with a long lost friend, who was assisting me in getting a vehicle. This is my third vehicle from Grappone, and I'll never go to another dealership.
UPDATE: I didn't think I'd end up coming back to Grappone only 2.5 years after purchasing my Elantra, but after a serious accident that I walked away from with just a small scratch (the car wasn't as lucky) it was clear to me that Hyundai makes a very safe vehicle,and what better place to purchase a new one than the dealership that was downright awesome in all aspects when I bought the Elantra. Well, nothing has changed at Grappone, and that's a good thing! I called back up Nate right away and started the test-drive process. He was just as good, if not better, than when I worked with him with the Elantra. This time my wife and I had our eyes on a Tuscon (that upgrade we mentioned from the last review!). Nate delivered. He was patient, knowledgeable and super helpful. Made the whole process a snap. I said after the Elantra I was going to be a long time customer. I think now I am a LIFE-LONG customer. Impressed isn't a strong enough word this time around. Nate, you rock! Grappone, keep it up, and like I said before, never change!October 2015: I was already thoroughly impressed with the professionalism of Grappone when I was warranty issues with my scion FRS. (I had a poor experience at another dealership and my wife recommended Grappone for service, so I started taking my car there. Everyone is very pleasant and I was never overcharged for service or provided unnecessary service). I didn't want to deal with the FRS anymore so I decided I would trade it in for a more practical car. Grappone had treated me well so far so I figured I'd start the test driving process with them. I had the privilege of working with Nathan minutes after arriving at the Grappone Hyundai dealership. To make a long story short, he, my wife and I spent 4 hours test driving what seemed like a dozen cars! I've never worked with such a patient, attentive and knowledgeable sales rep! Nathan was eager to answer my questions and never pushed me in any direction. He had a great personality and respected my wife and I. I waited a week before coming back and Nathan was very responsive to my inquiries regarding my trade in and before you know it, I was driving off in a brand new Hyundai Elantra! I just want to express my gratitude towards Nathan for all of his help and excellent attitude. He made the car buying process fun, and I guarantee I will be a long time customer of Grappone. I just hope he's around for the next upgrade when we have a few kids and need some more room! Grappone, I am impressed. Nathan is top notch and your dealership is awesome! Never change!